clearance/Common-Support-and-Issues.md

-
-## ⚠️ SCENARIO: Approver replacement (HO & Onsite)
-
-Approver replacement is a common scenario. It's not a usual day to day support per se. But it is important to fix this data as soon as possible.
-
-#### ✓ **REPLACING THE APPROVER**
-
-We must first consider knowing the [Form Type](## "can be AFC or ONSITE") before replacing the approvers.
-
-Both **form types** (HO and Onsite) can be modified in the **Hierarchy Module**, However it is difficult to find a specific department concerned on the **HO** using the said module due to the old implementation of the **Department Concerned** for HO.
-
-Use only the [Hierarchy Module](https://ais.amti.com.ph/hierarchy "Link to Hierarchy Module") to replace approver if:
-* [✔️] Replacement approver is a Standard route for AFC/HO Form Type.
-* [✔️] Replacement approver is a Standard route for ONSITE Form Type.
-* [✔️] Replacement approver is a department concerned for ONSITE Form Type.
-
-Use only the [Signatory Management](https://ais.amti.com.ph/clearancesu/view "Link to Signatory Management Module") to replace approver if:
-* [✔️] Replacement approver is a department concerned for HO Form Type.
-
-> The clearance module is highly dependent to the [AIS Hierarchy module](https://ais.amti.com.ph/hierarchy "Link to hierarchy module").
-
-
--------------
-
-
-### Adding/Removing a Standard Route (HO & Onsite)
+## ⚠️ SCENARIO: Adding/Removing a Standard Route (HO & Onsite)
 
 [Standard Route](## "e.g Finance, HR, Admin, Service Desk") is a route that will always be included in the routing clearance.
 
@@ -154,6 +129,29 @@ EXAMPLE:
 > This is considered a [Clearance Tech Debt](##). Since it is cumbersome to follow this set of rules to insert a department concerned route.
 
 
+-------------
+
+## ⚠️ SCENARIO: Approver replacement (HO & Onsite)
+
+Approver replacement is a common scenario. It's not a usual day to day support per se. But it is important to fix this data as soon as possible.
+
+#### ✓ **REPLACING THE APPROVER**
+
+We must first consider knowing the [Form Type](## "can be AFC or ONSITE") before replacing the approvers.
+
+Both **form types** (HO and Onsite) can be modified in the **Hierarchy Module**, However it is difficult to find a specific department concerned on the **HO** using the said module due to the old implementation of the **Department Concerned** for HO.
+
+Use only the [Hierarchy Module](https://ais.amti.com.ph/hierarchy "Link to Hierarchy Module") to replace approver if:
+* [✔️] Replacement approver is a Standard route for AFC/HO Form Type.
+* [✔️] Replacement approver is a Standard route for ONSITE Form Type.
+* [✔️] Replacement approver is a department concerned for ONSITE Form Type.
+
+Use only the [Signatory Management](https://ais.amti.com.ph/clearancesu/view "Link to Signatory Management Module") to replace approver if:
+* [✔️] Replacement approver is a department concerned for HO Form Type.
+
+> The clearance module is highly dependent to the [AIS Hierarchy module](https://ais.amti.com.ph/hierarchy "Link to hierarchy module").
+
+
 -------------
 
 ## ⚠️ SCENARIO: Approver replacement while Clearance is routing